We process all invoices sent for you by the suppliers on-boarded on InstaSupply (click here to see how to send invoices to us).
To access your invoices, head to Purchasing > Invoices, where you will see the list of all published invoices. Use the filters at the top of the list to narrow your search. If you know the number of an invoice, just type it into the search bar at the top of the page.
If you can't find an invoice that you or a supplier of yours sent through, the document is likely still in the queue for processing. As some times can be busier than others, we kindly ask that you allow a maximum of 48h from the moment we receive a document to it showing up in your published list.
If you would like to check the status yourself, head to Purchasing > AP Document Ingestion. Under "Processing", you can see all the documents still queued.
In this page, you can also check rejected documents and any resolved rejections. If you'd like to learn why we reject documents, click here.